Welcome to the meredithskin.com.au website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

1.            This Agreement

1.1          Accepting this Agreement

Thanks for taking the time to read our terms and conditions (Agreement), we are Meredith Skin ABN 31 660 702 714 (Meredith Skin, we, our, us and other similar terms). These terms govern the purchase of wellness products from, your access to, and your use of our website. You (your and other similar terms) mean the person or entity using our website.

By purchasing goods or continuing to use this website, you agree to comply with and be legally bound by the terms and conditions of this Agreement. If you do not agree to these terms, you have no right to purchase goods or continue to use our website.

It is your obligation to ensure that you have read, understood and agreed to the most recent terms published by us on our website from time to time.

1.2          Contacting us

Please email us at hello@meredithskin.com.au if you have any questions relating to this Agreement.

2.            Disclaimer

You acknowledge:

(a)           many of the goods for sale via our online store are not held in stock and may be sourced from suppliers throughout the world; and

(b)           our website may from time to time contain bugs and errors which do not substantially interfere with its normal operations.

3.            Making Purchases

3.1          Placing orders

Prices for products presented on this website are provided as an invitation to treat. The final price of the products you purchase is calculated at checkout and may include additional costs such as taxes, delivery charges and insurance.

The price shown at the time you enter your payment details is the total price of the order notwithstanding the individual products purchased may have been presented on our website at a lower price.

By entering your payment details you are making an offer to us on the terms and conditions set out in this Agreement. We are under no obligation to accept an offer. Acceptance of your offer is deemed once we process your payment.

3.2          Payment

In purchasing products from us, you agree to abide by the terms and conditions imposed by your financial institution (including buy now pay later providers) and pay the amounts in relation to the transactions you authorise on this website.

While we use only reputable payment gateway providers, we are not liable for any act or omission of the provider you select at checkout. You are responsible for the payment of any goods and services tax which are presented to you at the time of making an order.

3.3          Delivery

We endeavour to deliver the products you purchase within the time specified on our website, and where not specified, within a reasonable time. However, delays may occur in our delivery and fulfilment services from time to time. Should you encounter a delay you can contact us via the email address set out above so we can investigate the reasons.

We reserve the right to dispatch the products you purchase in more than one delivery. Upon delivery if the courier considers it unsafe to leave the package, it may be delivered to the collection point nearest to the shipping address on your order.

3.4          Products may not be available

You acknowledge the products advertised via our website may be unique or available in low stock volumes. If we are unable to fulfil an order, we will contact you and discuss the options.

3.5          Gift cards and discounts

From time to time and at our sole discretion we may make available to you the use of discount codes and redeemable gift cards. Discount codes and gift cards are redeemable when you place your order and on the conditions upon which those discount codes and gift cards were offered.

3.6          Refunds and defects

Once a transaction is concluded the products may not be returned other than in accordance with our refunds policy (available on our website) or the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) and other consumer protection laws we are required to comply with.

Any defects purportedly present in the product must be reported to us in writing within 7 days of the product being delivered.

4.            Privacy

When we talk about Personal Information, we mean information or an opinion about an identifiable individual (not a company), whether or not that information or opinion is true or in a material form (Personal Information).

You agree and consent to the handling of Personal Information in accordance with our privacy policy which is made available on our website. We may amend our privacy policy in our sole discretion.  If we amend our privacy policy, we will post it on our website. 

5.            Use of our website

5.1          Third party infrastructure and processing

You acknowledge that our website is operated from servers owned and controlled by a third party, and its operations rely on third party services, like those provided by payment gateway providers. As such, you acknowledge that certain functions are out of our control, including data storage and payment processing.

You agree that we are not liable for faults in the services provided by third parties (PayPal, Afterpay and the like) with whom you have a separate agreement.

5.2          Errors, updates and downtime

You acknowledge and agree that there may be technical or administrative errors in the information on our website, including but not limited to errors with respect to product description, pricing and availability.

From time to time, without notice, access to all or part of our website may be disrupted or limited. During such an interruption, we will use reasonable endeavours to restore access to our website as soon as practicable.

We reserve the right to upgrade, maintain, tune, backup, amend, add to or remove products from, redesign, improve or otherwise alter our website at our sole and absolute discretion.

5.3          Security Responsibilities

We will take reasonable steps to ensure that our website is secure from unauthorised access consistent with generally accepted industry standards. This includes implementing SSL encryption for passing payment details to the payment gateway provider.

6.            Intellectual Property

When we talk about Intellectual Property we mean all present and future rights conferred by statute, common law or equity (and all moral rights) in or in relation to business names, circuit layouts, computer software, confidential information, copyright, designs, domain names, formulas, inventions, knowhow, patents, plant varieties, recipes, trademarks, and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic field, the benefit of any application to register such a right and the benefit of any renewal or extension of such a right (Intellectual Property).

We own or have a licence to use all the Intellectual Property in our website. You warrant that you will not do any of the following, or permit any person over whom you have effective control to do so:

(a)           copy or reproduce, or create an adaptation or translation of, all or part of our website in any way, except to the extent that reproduction occurs automatically through the ordinary use of our website;

(b)           incorporate all or part of our website in any other webpage, site, application or other digital or non-digital format;

(c)           sell, license, sublicense, lease, rent, distribute, disclose, permit access to, or transfer to any third party, whether for profit or without charge, any portion of our website on any medium; or

(d)           directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, or algorithms contained in our website.

7.            Warranties

References to non-excludable conditions in this Agreement mean any guarantee, condition or warranty (such as the consumer guarantees implied by the Competition and Consumer Act 2010 (Cth)), which cannot by law be excluded (Non-Excludable Condition).

You warrant you are over the age of 18, have the requisite authority to enter into this Agreement and have authority to use the payment method you select.

We warrant the products are free from material defects, fit for their intended purpose, are of merchantable quality, meet the description of the product as set out on our website and delivered free of liens or encumbrances.

Subject to the Non-Excludable Conditions and to the maximum extent permitted at law, all other conditions and warranties, statutory or otherwise, are hereby excluded, and no guarantees apply, other than that expressly contained in this Agreement.

8.            Liability

8.1          Exclusion of liability

Subject to the Non-Excludable Condition and to the maximum extent permissible by law, we exclude all liability for any losses, including consequential loss, suffered or incurred directly or indirectly by you in connection with this Agreement, including:

(a)           our website being inaccessible for any reason;

(b)           the use of products for a purpose they were not intended to be used;

(c)           computer virus, trojan and other malware in connection with our website;

(d)           security vulnerabilities in our website or any breach of security that results in unauthorised access to, or corruption of data;

(e)           any negligent act connected with our website or the purchased product/s; or

(f)            your breach of this Agreement.

8.2          Limitation of liability

To the fullest extent possible under the law, we limit our liability for any breach to:

(a)           in the case of goods, the re-supply of the goods or payment of the cost of the re-supply of the goods or the replacement or repair of the goods or payment of the cost of replacement or repair of the goods; and

(b)           in the case of services, the resupply of the services or the payment of the cost of having the services resupplied.

9.            Indemnity

You indemnify us, including our directors, employees, contractors, agents, subsidiaries and related bodies corporate against all costs suffered or incurred, however caused, arising wholly or partially, directly or indirectly, in connection with:

(a)           our collection activities in relation to a debt you have to us;

(b)           your infringement of any Intellectual Property associated with this Agreement; or

(c)           any harm to, claim or action by a third party arising directly or indirectly from your use of our website or products you purchase and your breach of any law.

10.         Termination

Either party may end this Agreement immediately if the other party commits a material breach of this Agreement.

We may also end this Agreement immediately if:

(a)           our supplier is no longer able to source the goods purchased; or

(b)           our supplier terminates or breaches their agreement with us. 

If we terminate this Agreement, we will refund you any money paid to us for goods which you have not received.

11.         General

11.1        Assignment

Neither party may assign, encumber, declare a trust over or otherwise create an interest in their rights in this Agreement without the other party’s consent, which must not be unreasonably withheld.

11.2        Entire Agreement

This Agreement contains the entire agreement between the parties about its subject matter.  Any previous understanding, agreement, representation or warranty relating to that subject matter is replaced by this Agreement and has no further effect.

11.3        Event of Force Majeure

Event of Force Majeure means an act of war (whether declared or not) or terrorism, the mobilisation of armed forces, civil commotion or riot, natural disaster, health epidemic, industrial action or labour disturbance, currency restriction, embargo, action or inaction by a government, a failure of a supplier, service provider, public utility or common carrier or computer disruption due to the effects of a computer virus, trojan, malware, a ransomware attack or other malicious code.

The parties' obligations, other than an obligation to pay money, under this Agreement are suspended for the duration of and to the extent they are affected by an Event of Force Majeure.

11.4        Governing law

The laws of Queensland, Australia govern this Agreement. The parties submit to the exclusive jurisdiction of courts exercising jurisdiction there.

11.5        Notices

The parties agree all notices, disclosures and other communications that are provided in accordance with this clause, satisfy any legal requirement that such communications be in writing. Any communication under or in connection with this Agreement which we send to you, will be sent to you via the email address provided to us by you. By accepting these terms, you give your consent to receive communications from us by email. Your notices to us should be directed to hello@meredithskin.com.au or sent via the facilities made available to you on our website.

11.6        Severability

Any provision of this Agreement which is unenforceable or partly unenforceable is, where possible, to be severed to the extent necessary to make this Agreement enforceable, unless this would materially change its intended effect.

11.7        Variations to this Agreement

We may vary this Agreement at any time by posting the new terms and conditions on our website. Where such variations are made by us, we will make sure to notify you about such changes, where required.